By creating an account or using Smartdukan you agree to these terms. Read them carefully — they limit our liability and explain what we expect of you.
1. The service
Smartdukan is a software-as-a-service (SaaS) platform for inventory, billing, sales reporting, and WhatsApp-based shop assistance. We provide the service "as is" — uptime targets are listed in section 5.
2. Your account
- You must provide accurate registration information.
- You are responsible for keeping your password secret. Share staff access via the built-in staff role feature — do not share owner credentials.
- You must be 18 years or older and legally allowed to operate a business in India.
- You are responsible for the actions of any staff member you grant access to.
3. Acceptable use
You agree not to:
- Use the service to sell illegal goods or services.
- Send unsolicited bulk messages ("spam") via the WhatsApp integration.
- Reverse-engineer, decompile or attempt to extract source code.
- Resell or sublicense the service without our written permission.
- Upload content that infringes someone else's intellectual property or violates Indian law.
We may suspend or terminate accounts that violate these rules.
4. Plans, payment and billing
- The Starter plan is free; paid plans (Growth, Pro) are billed monthly or annually in advance.
- Pricing is in INR (₹) and GST is added separately at the rate applicable in your state.
- Payments are processed by Razorpay. Failed renewals downgrade your account to Starter after 7 days.
- You can cancel anytime from the dashboard. Cancellation takes effect at the end of the current billing cycle. We do not refund partial months.
- Annual plans get a 2-month discount; cancellation of an annual plan refunds the unused full months only.
5. Service availability
We target 99.5% monthly uptime. Scheduled maintenance is announced at least 48 hours in advance. We are not liable for downtime caused by third-party providers (Meta, AWS, Razorpay) or events beyond our reasonable control (force majeure).
6. Your data and content
You own all data you put into Smartdukan — your products, sales records, customer details, images.
- You grant us a limited licence to store, transmit and display that data only to run the service for you.
- You can export your data as CSV at any time from the owner dashboard.
- On account closure, your data is retained for 30 days (to allow recovery), then deleted — except records we must keep for Indian tax law.
7. Backups and your responsibility
We take automated daily backups retained for 35 days, plus weekly snapshots for 6 months. Despite our backups, we strongly recommend you download a CSV export of your products and sales at least once a month so you always have an independent copy.
8. Intellectual property
The Smartdukan software, design, name and logo are owned by us. You may not copy or reuse them outside the service.
9. WhatsApp integration
Smartdukan uses Meta's WhatsApp Cloud API on your behalf. You must comply with Meta's WhatsApp Business Policy and obtain customer consent before sending non-transactional messages.
10. Limitation of liability
To the maximum extent permitted by Indian law, our total liability arising out of or related to the service is limited to the fees you paid us in the 3 months immediately before the event giving rise to the claim. We are not liable for indirect, incidental or consequential damages — including lost profits, lost sales or business interruption.
11. Indemnity
You agree to indemnify and hold us harmless against any claim, loss or expense arising from your misuse of the service, your breach of these terms, or content you uploaded.
12. Governing law and disputes
These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat. The parties will attempt good-faith negotiation for 30 days before commencing legal proceedings.
13. Changes
We may update these terms. Material changes will be announced on the dashboard and by email at least 14 days before they take effect. Continued use after the effective date is acceptance.
14. Contact
Questions? Email [email protected].