About us
About Smartdukan
Smartdukan helps local shop owners run their entire shop from WhatsApp, and helps customers shop from trusted stores near them — across India, in their own language.
What is Smartdukan?
Smartdukan (also written Smart Dukan) is an Indian e-commerce and shop-management platform. Shop owners can run billing & GST invoices, stock, udhaar (khata), online orders and courier delivery — all from WhatsApp, the app or the web — with no machine to buy and no training needed. Customers can discover and order from local shops near them, pay online or on delivery, track delivery, and earn cashback. Everything works in Gujarati, Hindi and English.
For shop owners
Add products by photo, bill customers, track stock and udhaar, take online orders, print GST bills and barcodes, and grow with your own online store — from WhatsApp or the app.
For business →For customers
Find local shops, order groceries and daily essentials, pay by UPI/card or cash on delivery, track your order, and earn wallet cashback — all in one app.
Start shopping →Our mission
India runs on local shops. Smartdukan brings them the simplest possible technology — built on the WhatsApp they already use — so every shop owner can bill faster, never lose track of stock or udhaar, and reach customers online. And it gives shoppers an easy, trusted way to buy from the stores in their own neighbourhood.
Frequently asked questions
What is Smartdukan?
Smartdukan is an Indian platform that lets shop owners run their entire shop from WhatsApp — billing, GST invoices, stock, udhaar (khata), online orders and courier delivery — and lets customers discover and order from local shops near them.
Is Smart Dukan the same as Smartdukan?
Yes. Smart Dukan (written with a space) and Smartdukan are the same platform at smartdukan.in — however you spell it, you reach the same app to run your shop from WhatsApp and shop from local stores near you.
Is Smartdukan free to start?
Yes, you can start free. You only need the phone you already have — there is no machine to buy and no training required.
What can I do on WhatsApp with Smartdukan?
You can add products by photo, check stock, see today's sales, record udhaar payments, view orders and more — by typing or voice, in Gujarati, Hindi or English.
How do customers buy from a Smartdukan shop?
Customers browse the shop online, add items to the cart, pay by UPI or card or cash on delivery, and track the order. Many shops also give cashback to the customer's wallet.
Which languages does Smartdukan support?
Gujarati, Hindi and English — for both chatting with the assistant and for printed bills.
Still have a question? Contact us → or message us on WhatsApp.